Returns · Happy Mealtime Promise

The 90-day Happy Mealtime Promise

You have 90 days from the day your order is delivered to return it for a refund, for any reason.

How to return it

  1. Email info.mimobe@gmail.com with your order number before sending anything back
  2. We reply within 2 business days with the return address and the next steps
  3. Wash and dry every piece and include all the parts you received
  4. Send it back with tracking and keep the tracking number until your refund is done

Return shipping is paid by the customer, except when the item arrived damaged, defective or wrong. Then we cover everything.

Your refund

Once your return arrives and we check it, we email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.

  • Original shipping is refunded when the item arrived damaged, defective or wrong, and always for customers in the EU and the UK
  • One refund per customer and per shipping address
  • The free digital gifts (guide and printable cards) are not refunded separately

Arrived damaged, defective or wrong?

Email us a photo of the item and its packaging within 30 days of delivery. We send you a free replacement or a full refund, whichever you prefer. If we ask you to send the item back, we pay the shipping.

Received it as a gift?

Write to us with the order number or the name of the person who sent it. The refund goes to the original buyer. We won't tell them you returned it unless you want us to.

Customers in the EU and the UK

On top of the 90-day promise, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. Just tell us by email. We refund all payments, including standard delivery, within 14 days of your decision (we may wait until we receive the item or proof you sent it). You pay the direct cost of returning it.

The Happy Mealtime Promise is in addition to, and never limits, the rights you have under your local consumer law. Full terms in our Refund Policy.

Questions? info.mimobe@gmail.com. A real person answers.