Refund policy
Last updated: October 23, 2026
We want MimoBé to make mealtimes easier. If it doesn't, this policy explains how returns, replacements and refunds work. Nothing in this policy limits the rights you have under the consumer laws of your country.
The Happy Mealtime Promise · 90 days
You have 90 days from the day your order is delivered to return it for a refund, for any reason.
- Please wash and dry every piece before sending it back, and include all the parts you received.
- One refund per customer and per shipping address.
- Digital gifts (the PDF guide and printable cards) are free and are not refunded separately.
How to start a return
- Email info.mimobe@gmail.com with your order number before sending anything back.
- We reply within 2 business days with the return address and the next steps.
- Send the item back with tracking. We recommend keeping your tracking number until your refund is complete.
Return shipping
Return shipping is paid by the customer, except when the item arrived damaged, defective or incorrect. In that case we cover everything.
Damaged, defective or wrong item
If your order arrives damaged, defective or incorrect, email us a photo of the item and its packaging within 30 days of delivery. We send you a free replacement or a full refund, whichever you prefer. You do not need to send a damaged item back unless we ask you to, and if we do, we pay the shipping.
Refunds
Once your return arrives and we check it, we email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Original shipping charges are refunded when the item arrived damaged, defective or incorrect, and always for customers in the European Union and the United Kingdom (see below).
Gifts
If you received MimoBé as a gift, contact us with the order number or the name of the person who sent it. The refund goes to the original buyer. We will not tell them you returned it unless you want us to.
Customers in the European Union and the United Kingdom
In addition to the 90-day Happy Mealtime Promise, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. To use this right, tell us clearly by email to info.mimobe@gmail.com (you may use the model form below, but you don't have to). We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving your decision. We may wait until we receive the item back or proof that you have sent it. You pay the direct cost of returning the item. You are only responsible for any loss in value caused by handling the item beyond what is necessary to check what it is and how it works.
Model withdrawal form (only if you want to use it):
To [LEGAL NAME], [ADDRESS], info.mimobe@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: ______. Ordered on / received on: ______. Name: ______. Address: ______. Date: ______.
Australia, New Zealand, Canada and other countries
Our goods come with guarantees that cannot be excluded under your local consumer law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss. This policy is in addition to those rights.
Contact
info.mimobe@gmail.com · [LEGAL NAME] · [ADDRESS]