Shipping policy
Last updated: October 23, 2026
Every MimoBé order ships with tracking. Here is where we ship, how long it takes and what it costs.
Where we ship
We ship to the United States, Spain, the rest of the European Union and most other countries. You will see at checkout whether we can deliver to your address.
Shipping rates
- United States: free on orders of $24 or more. Orders under $24: $4.99.
- Spain: free on orders of €55 or more. Orders under €55: €6.99.
- Rest of the European Union: €8.99.
- Rest of the world: free on orders of $50 or more. Orders under $50: $9.99.
The exact shipping cost is always shown at checkout before you pay.
Processing and delivery times
Orders are prepared within 1-4 business days (Monday to Friday, excluding holidays). You receive an email with your tracking link when your order ships.
- United States: 5-9 business days after shipping.
- Spain and the European Union: 5-10 business days after shipping.
- Rest of the world: 7-15 business days after shipping.
Delivery times are estimates. Carriers, weather, customs and the holiday season can add time.
Holiday orders
[Only add this when the supplier confirms dates: "Order by December __ for estimated US delivery by December 24."]
Sending it as a gift
You can ship to a different address than your billing address. Tick "This is a gift" in your cart to add a note. Gift orders do not include prices.
Customs, duties and taxes
- United States: no import duties are charged on delivery.
- European Union: VAT is included in the price you pay at checkout. You will not pay anything extra on delivery.
- Other countries: your order may be subject to local import duties or taxes, which are paid by the recipient.
Address mistakes
Please check your address carefully. If you notice a mistake, email us right away: we can change it until the order ships. If a parcel comes back to us because of an incorrect or incomplete address, we reship it once the new shipping cost is paid, or refund the order minus shipping.
Lost, delayed or damaged parcels
- If tracking shows no movement for 7 business days, contact us and we open a claim with the carrier.
- If tracking says "delivered" but you can't find it, check with neighbors and your building, then contact us within 14 days.
- If your order arrives damaged, email us a photo within 30 days and we replace it at no cost.